Refund Policy
This policy explains refund eligibility, request flow, and processing timelines for JuXiang orders.
1. Scope
This policy applies to digital service orders directly charged by JuXiang.
2. Eligible Refund Cases
- Duplicate charges caused by payment or system processing errors.
- Successful payment with missing entitlement due to confirmed platform issues.
- Any other case where refund is legally required.
3. Non-Refundable Cases
- Entitlement was correctly delivered and already consumed.
- Subjective dissatisfaction or expectation mismatch.
- Requests without verifiable order details or outside platform billing scope.
4. Request Window and Process
- Submit your request within 7 days of payment.
- Include order ID, payment time, and issue details for verification.
5. Review and Settlement Timeline
- Requests are reviewed using transaction records and service event logs.
- Approved refunds are returned through the original payment channel. Final settlement timing depends on payment provider and issuing bank.
6. Contact
Refund support: support@juxiang.app